This Refund and Returns Policy explains how returns and refunds are handled for purchases made through the NUVIAN Tech Merchant Network.
Our Role
NUVIAN Tech provides the payment infrastructure that powers checkout for our network of independent sub-merchant stores. While we process payments on behalf of these stores, product fulfillment, quality and returns are managed directly by each sub-merchant.
Our Sub-Merchants
Our current Merchant Network includes PulseFit (fitness and wellness), BrewCrate (coffee and beverages), LumaGlow (beauty and skincare), PetNest (pet supplies) and CircuitBay (electronics and gadgets). Each store may have category-specific return conditions noted on its own product pages.
General Return Process
To request a return, contact us at nuvian273@gmail.com within 7 days of receiving your order, including your order number and reason for the return. Items must be unused, in their original condition and in the original packaging to be eligible.
Category-Specific Return Policies
Perishable items from BrewCrate, and opened beauty or personal care items from LumaGlow, cannot be returned for hygiene and safety reasons unless the item arrived damaged or defective. Electronics from CircuitBay must be returned with all original accessories and packaging intact.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed back to your original payment method within 5 to 10 business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the item and packaging so we can arrange a replacement or refund with the relevant sub-merchant.
Contact Us
For any questions about this policy, reach us at nuvian273@gmail.com or (+92) 326 8144201.